Digital Customer & Competitor Analysis

Financial Services CX Intelligence

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Going Beyond the Benchmark

iSky Research provides a wholly unique window into the digital customer experience.

At the core of iSky Research is the access we have to hundreds of digital banking channels around the world. With that access we benchmark, analyse, index and compare customer experience in order to inform and advise our global financial services clients.

Some of the providers we cover

A Quick Look At Our Cumulus Online Portal

Screens

Dashboard

A customisable start and quick reference page incorporating natural language search

Library

A searchable library of tagged screenshots, videos, banking correspondence and other visual content

Radar

Comparative digital banking functionality benchmarking across hundreds of purpose designed metrics and a measure of bank-by-bank capability against customer expectation and need, backed by thousands of screenshots and videos from competitor channels

Blog

Incorporating news, competitor insights, observations on best-practice and discussion of trends and innovations
Ranking

Personal Banking Top 5

Check out the leading app and web banking experiences from across the world. Keen to know more? Get in touch today.

  • All
  • Australia
  • New Zealand
  • United States
  • Canada
  • Others
  • Desktop Web
  • iPhone App
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Commonwealth Bank (AUS)
  • 4 Westpac (AUS)
  • 5 Wells Fargo (USA)
  • 1 Commonwealth Bank (AUS)
  • 2 Westpac (AUS)
  • 3 National Australia Bank (AUS)
  • 4 ING Australia (AUS)
  • 5 Australia New Zealand Bank (AUS)
  • 1 ASB Bank (NZ)
  • 2 Australia New Zealand Bank (NZ)
  • 3 Kiwibank (NZ)
  • 4 Bank of New Zealand (NZ)
  • 5 Westpac (NZ)
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Wells Fargo (USA)
  • 4 Chase Bank (USA)
  • 5 Capital One 360 (USA)
  • 1 Canadian Imperial Bank of Commerce (CAN)
  • 2 Royal Bank of Canada (CAN)
  • 3 Scotiabank (CAN)
  • 4 TD Canada Trust (CAN)
  • 5 Bank of Montreal (CAN)
  • 1 USAA (USA)
  • 2 Westpac (AUS)
  • 3 Bank of America (USA)
  • 4 Commonwealth Bank (AUS)
  • 5 Starling Bank (UK)
  • 1 Westpac (AUS)
  • 2 Commonwealth Bank (AUS)
  • 3 National Australia Bank (AUS)
  • 4 Macquarie Bank (AUS)
  • 5 ING Australia (AUS)
  • 1 Westpac (NZ)
  • 2 ASB Bank (NZ)
  • 3 The Co-operative Bank (NZ)
  • 4 Australia New Zealand Bank (NZ)
  • 5 Kiwibank (NZ)
  • 1 USAA (USA)
  • 2 Bank of America (USA)
  • 3 Simple Bank (USA)
  • 4 Wells Fargo (USA)
  • 5 Chase Bank (USA)
  • 1 Canadian Imperial Bank of Commerce (CAN)
  • 2 Scotiabank (CAN)
  • 3 TD Canada Trust (CAN)
  • 4 Royal Bank of Canada (CAN)
  • 5 Bank of Montreal (CAN)

Looking for banks from other countries?

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